An event of this nature is unlikely to occur with a probability of 0.0001%. In such an unlikely event, we will assist you in negotiating with the manufacturer or in claiming damages from them. For damages resulting from manufacturing defects, the factory is liable for replacing the goods. However, for damage resulting from transit or mishandling of goods by the shipping company, it is best to obtain 100% damage insurance before shipping the goods in order to protect against such unlikely events.